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User Agreement & Privacy Policy

 

American Chess Store User Agreement & Privacy Policy

Damaged Packages: All damaged packages must be reported to us with 5 days of delivery of product. Any packages that are not reported to us with in this time frame will not be exchanged for a new set. All exchanges must have an authorization before they are exchanged. To claim a damaged package follow this steps:

  1. E-mail us at sales@americanchessstore.com
  2. We will start the paperwork to have fedex pick up the package from the original location that it was delivered to
  3. Place the damaged item back in it's original package so that fedex can pick it up, we will contact fedex to have the package picked up
  4. Make the package available for fedex to pick up on the date that we schedule fedex, we will e-mail you or call you to let you know when to expect the pickup.
  5. Once fedex has picked up the package we will then send you a replacement.
  6. These rules must be followed in order for us to be able to file a claim with fedex for damaged packages, if you decide to send the damaged package back on your own, NO EXCHANGES will be provided, because we can not file a claim for items that are not picked up by fedex with a damaged call tag.

Return: You can return product within 5 days. All Returns are subject to a 20% restocking fee. We do NOT refund shipping charges under any circumstances. Clearance items are all sold as is, there are no returns, exchanges or refund on clearance items

  1. E-mail us to inform us that you would like to exchange or return your purchase. (See Special items for exceptions)*
  2. Place the product back in the original (or similar) box and packaging.
  3. Return address will be provided when we acknowledge your return item email..
  4. Only items that are return in the condition they were received will be refunded. All used items or damaged items will NOT be refunded. If the item is damaged when you return it back to us it will be up to the buyer to file a claim with the shipping company to get your money back for the product.

Clearance items are all sold as is, there are no returns, exchanges or refund on clearance items.

Pricing Policy Our low overhead and pricing guidelines are designed to provide you consistently the lowest prices and best value. On any given day a competitor may undercut our price a little bit. But value is more than just price! It's the combination of price, service, and your personal satisfaction.

Quality We will not intentionally ship you any product that we would not personally be satisfied with ourselves! Each and every item down to the smallest pawn is meets our quality standards. Chess pieces are repackaged to protect the pieces from unnecessary scratches and marring.

Specials: Items on the special price are clearance items and are nonrefundable. All items on the special page are sold as is, all sales are final on items on special.

Privacy All customer information is confidential and is not used or given to anyone for any reason. At times we may send you an e-mail or offer when new products arrive, but under no circumstance will we give, sell, or offer our customers information to any other company.

 

 

 

 


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